FAQ | Frequently Asked Questions
How Can I Track My Orders & Payments?
After your payment has been verified we will send a recipe to your registered email.
Tracking no. will be provided up to 5 business days from the moment of purchase, and will be sent to your registered email address.
What Happens In The Event Of Wrong Product/Missing Product?
We take such matters very seriously and will look into individual cases thoroughly. Any sample that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected sample and your D.O (Delivery Order) to us.
We regret to inform you that no refunds will be given for orders that fall under the below categories.
1. In the event that the product you've received is unsatisfactory in any way you perceive, we will require photo proof of the product and your D.O (Delivery Order) as well and you may be required to send us back the product for close inspection and review before a decision is made to re-send a product to you at no cost, subject to availability.
2. In the event that you receive an expired product, we will require clear photo proof of the product and its expiry date for close inspection and review before a decision is made to re-send a product to you at no cost, subject to availability.
3. In the event that you've received the wrong product, we will require photo proof of the wrongly sent product and D.O (Delivery Order) and after reviewing, we'll re-send the correct product to you at no cost, subject to availability.
How Do I Make Payments Using Paypal?
Paypal is the easiest way to make payments online. While checking out your order, you will be redirected to the Paypal website. Be sure to fill in correct details for fast & hassle-free payment processing. After a successful Paypal payment, a payment advice will be automatically generated to Samplestore.com system for your order.
What Are The Payment Methods Available?
At the moment, we only accept Credit/Debit cards and Paypal payments.
Are you qualified to give medical advice?
I am not a qualified medical professional. After struggling for years battling the ravages of acne I gained significant first-hand knowledge and experience of what treatments work and which don’t. I learned that conventional medicine has many possible drawbacks and for some people, like myself, they just don’t work. I also found the natural methods that did fix my acne. It’s that personal experience I share with you.
Should I take your word over my doctors?
No. My website is for informational purposes only, based on my personal experience. It is not intended to be a substitute for professional medical care. If you require a professional medical opinion, please consult your doctor. Do not stop any treatment without first consulting your doctor.
You advise against Accutane and antibiotics. Are you saying conventional medicine is bad?
Absolutely not! I have received excellent care by doctors for various medical conditions in the past. However, in my experience, the current treatments prescribed for acne just don’t work and often have negative effects that go along with them. These views are based on my own experience spending years fighting my acne. While I believe that there are better alternatives for fighting acne, I do not believe that conventional medicine is wrong as a whole.
What if my dermatologist prescribes Accutane?
After taking 3 full courses of Accutane prescribed by my doctors, I found that it was not a long-term solution for acne. Accutane is a short-term medicine that does not fix the root cause of acne. Basically, it just covers the symptoms. For many people - like myself - the acne returns once the medicine stops. With no guarantee that it will work, and with its risks of other side effects and the harshness of the medicine, I believe that the risks of Accutane outweigh the rewards.
Should I be concerned about the side effects of Accutane?
Yes! Accutane has many possible long-term side effects. These can range from gastrointestinal disorders and hair loss to vision impairments and even psychiatric disorders! It is a very aggressive medicine that puts your body under extreme strain. And, it can damage the liver - and a functioning liver is essential for healthy skin. And all of these risks are for a medicine that is at best a short-term solution. It does nothing to fix the root cause of acne - it just suppresses the symptoms for a short time.
What if my dermatologist prescribes antibiotics?
Long-term use of antibiotics has been shown to have a number of negative effects. Extended use can cause a compromised immune system - and that can actually make acne worse. Like Accutane, antibiotics only suppress the acne in the short term. They do nothing to fix the root cause of acne. For many people - like myself - once you stop taking them the acne comes right back. There’s a lot of medical risks involved when you take antibiotics, and not a lot of long-term benefits.
Should I be concerned about the side effects of antibiotics?
Absolutely! Antibiotics can’t tell the difference between good bacteria and bad bacteria, which means they blast all the bacteria in your system. You need a proper amount of bacteria in order to have a healthy and balanced gut. Taking antibiotics can even kill more of the good bacteria, leaving bad bacteria to take over - which can lead to more inflammation of the skin. I believe that a healthy gut and an efficiently functioning digestive system is key to having healthy skin.
What is candida and how does it affect acne?
Candida is a yeast overgrowth that happens when you take too many antibiotics for too long. Our bodies are designed with natural responses to fight the infection - the immune system kicks in and it causes inflammation. And with the good bacteria gone, the bad bacteria can grow unchecked, which leads to Leaky Gut Syndrome. When my doctors kept pumping me full of antibiotics for so long, it wiped out all my good bacteria. My gut lost its natural balance and I developed candida and a parasite. Don’t let this happen to you!
What is Leaky Gut Syndrome?
Leaky Gut Syndrome is when your intestinal walls become weak and inflamed, which usually happens as a result of candida overgrowth. When you have candida, it attacks the lining of your intestines. The membrane of your intestines becomes more permeable, which allows substances such as food particles to leak out into your bloodstream. When this happens, your blood thinks the particles are foreign invaders, so they go into overdrive to stop them. This immune response then causes inflammation, worsening your acne. If you think you might have Leaky Gut Syndrome, you can consult a naturopath and take a stool test to see if your gut has a balanced amount of bacteria. You can also take a food intolerance test to see if cutting out certain foods could help your gut. Dairy and gluten are usually the culprits, as they are harder to digest. Try taking probiotics will help you increase the number of good bacteria in your gut. This can help decrease and prevent Leaky Gut Syndrome.
Why is the health of the gut so important in the health of your skin?
Your gut and skin work hand in hand together, so when one is lacking, the other one suffers too. If your gut isn’t working properly, the inefficiently digested food particles and waste can decay and ferment, being turned into toxins. When it gets to the liver, it has a hard time filtering all of the toxins that have been absorbed and delivered to the body. Your body must get rid of these toxins somehow, so it turns to the skin as an escape. The toxins build up in your skin, causing acne breakouts.
Why is the efficiency of the liver so critical in the health of your skin?
The liver is a very important digestive organ and is the main one responsible for filtering and expelling harmful substances from the body. When the liver can no longer perform its job efficiently or is simply overwhelmed with too many toxins, those toxins still have to go somewhere. If they can’t be expelled by the liver, they must make their way back into the body where they build up. Your body still has to get rid of these toxins somehow though, so it turns to the pores in your skin and tries to excrete them that way, causing and contributing to acne breakouts.
I have read your blog and there is a wealth of information. Can you summarise in 5 points how you got clear naturally?
- First, I started using my own handmade natural skin care products regularly.
- Then, I began taking probiotics to eliminate yeast overgrowth and repair my gut.
- After that, I worked on cleansing my liver so that it could filter toxins more efficiently.
- Changing my diet followed after that. I cut all the problem foods out of my diet and focused on eating healthy.
- Finally, I turned to the holistic lifestyle approach by learning stress management techniques and taking more time to relax.
What is Holistic Health?
Holistic Health focuses on treating the whole person, not just providing a medication that will suppress and lessen the symptoms of the problem. It’s “whole-istic,” after all, and this comes from the belief that the mind, body, and soul are all closely interconnected. When there is a problem in one of them, problems follow for the rest of them. Holistic Health treatments take on a broader perspective to really pinpoint the problem and fix it at the root of the source.
Why is the lifestyle so crucial to managing acne?
Healthy skin is a product of many factors, and that includes physical health, emotional well-being, and spiritual renewal. If you want to reduce acne and maintain healthy skin, you should consider making some long-term life changes so that you can reduce toxins and stress from your body. Addressing the problem areas in your life will not only improve your complexion but will have you feeling better as a whole.
What are the key pillars of your holistic lifestyle?
- Eating Clean
- Stressing Less
- Relaxing More
- Sleeping Well
- Accepting Yourself
- Following Good Skincare Habits
Is stress an important factor in acne?
Yes! Stress puts a huge strain on the body and even inhibits your body’s performance, making digestion and filtration much more difficult. When you’re stressed out, your body creates and releases a hormone called cortisol. This hormone fluctuation can make your skin more oily and cause breakouts. On top of that, stress and cortisol can have you craving junk food, which we know is hard on the liver and gut, causes more toxin buildup, and produces acne breakout.
How can I manage my stress better?
Stress is an inevitable part of life, but there are a number of ways to help manage your stress levels. Try to worry less, as worrying only tends to escalate stressful situations. Instead, try a few stress management techniques. There are a number of them that you can find out there, but here are a few that I personally recommend - Find a relaxation routine that you can look forward to, put exercise into your daily schedule, and try talk therapy with a loved one or healthcare professional. Find what that works best for you and stick with it.
Why is diet so important in the health of your skin?
I like the phrase “when you eat stuff, stuff happens.” Some foods - like dairy and gluten - are well known to have a negative effect on the body, while other foods are actually really beneficial for you. Some foods can cause inflammation, hormonal imbalances, or a spike in blood sugar, while other foods do the exact opposite, actually cleaning and repairing the body. They can prevent inflammation, balance your hormones, and strengthen your immune system - all of which are crucial factors that contribute to the complexion of your skin.
What are the dietary basics?
The best advice I can give when it comes to following an anti-acne diet is to eat less junk and more plants. Try to consume a minimum of five servings of fruits and deeply colored vegetables each day. When choosing carbs, stick with whole grain options such as whole grain bread, muesli or porridge, brown rice, and wholemeal pasta. You can also eat beef, chicken, and fish.
Why do you say avoid gluten and dairy?
Gluten and dairy are two foods that are particularly difficult for the body to digest. This causes your gut to suffer, and the food particles that don’t get properly digested eventually turn into toxins that build up in the body and cause acne. Not only this, but there are hormones in milk that can trigger our sebaceous glands into producing more sebum. And sebum can easily clog pores and result in worsened acne.
How do I know what foods are problem foods and don't agree with me?
If you want to find out which foods are problem foods for you, you can simply take an allergy and food intolerance test. The results will let you know which foods you should cut out of your diet. Once you do so, your gut will be on its way to healing itself and you’ll begin to see improvements in your digestive system and with your acne.
I am stressing over my diet. Please help?
Don’t worry! Worrying and stressing over your diet will only make your acne worse. Relax, enjoy your food, and try not to be so hard on yourself. The best thing to remember and follow is that everything is okay in moderation.
I've tried the natural route before and it did not work. Why should I try it again?
Did you try turning to a completely holistic approach last time? For best results, you’ll need to completely commit to making the needed lifestyle changes, including following a natural skincare regimen, eating right, exercising, and reducing stress with stress management techniques. These lifestyle changes all go hand in hand, and when you put them all together, you’ll be guaranteed satisfying results.
Why haven’t I seen an improvement in my skin yet?
Our skin takes 28 days for all the old dead skin cells to be replaced with fresh new ones. Acne lesions can also form beneath the surface up to six weeks before they actually become visible on your skin’s surface. So while no new acne is forming, it might still seem like it while your skin is ridding itself of the old buildup. This is why many acne treatments claim that it takes 6 to 10 weeks before you will begin to see improvements. Don’t expect immediate results. Instead, have patience and trust that our natural products are working just as they should. Give it some time, and the positive results will show soon enough.
Why has my acne got worse since going natural?
Just like many things in life, your skin must get worse first before it can get better. When you begin your natural skin care regimen, it accelerates the life of all of your pimples. So the ones that are already on the surface get bigger until they pop, and the ones below the surface are forced to come out and show themselves. Your skin is working hard to push out all the built-up toxins, and this can cause a flare-up that lasts 4 to 6 weeks. These few weeks can be really hard to get through because your acne will seem like it’s only getting worse and worse. But have faith that the breakouts are, in fact, temporary. Once this phase in the healing process is over, the pimple pipeline will be empty and you’ll finally be acne free. Hang in there because these few short weeks of struggling will be totally worth it in the long run.
What part of the day or how often during the week I should use each product?
The Daily Essentials are exactly what the name describes. You should use it daily in the mornings and evenings. The Weekly Regenerators are usually used once a week, but they can be used twice a week if needed. As for the Targeted Treatments, they should be used only when you feel you need them the most.
I like all your skincare products but I am on a budget. What products should I try first?
Many people start out by simply replacing the products that they currently use in their skincare routine, like-for-like. If you don’t currently have a skincare routine that you follow, or are just ready to start over with something completely new, I recommend starting with the Daily Essentials. This includes Cleanser, Toner, Day Moisturizer, and Night Cream. The Acne Serum is also a great product as well. It’s an oil based product best used at night before applying the Night Cream or simply used by itself.
I am using your natural skin care products but I am still getting acne. Why?
Although my products have been thoroughly tested in accordance with the appropriate regulations and has produced positive results on myself and many others, I cannot guarantee the best results for every person in every case. Each product has been specifically formulated with the purest of organic oils that are known for their therapeutic skin and anti-acne properties. They also contain biologically active ingredients that are meant to optimize skin health, improve tolerance, and maintain barrier quality. Acne is a highly complex condition, and there are many things that can cause and worsen it. If my natural skin care products have not been working for you, you might want to look deeper to figure out what the root of the cause for your acne is. Your skin can mirror a lot of what is going on on the inside, so the problem could lie in your digestive and filtrations system. I have personal experience with this and firmly believe that in order to look healthy on the outside, you need to be healthy on the inside too. In order to fully cleanse your body and achieve the best results, your natural skin care regimen should be supported by a holistic lifestyle. To do this, try eating healthy, exercising, and reducing stress with stress management.
What should I do if I am concerned about experiencing a reaction or have experienced a reaction to your products?
I personally know what it’s like to have adverse reactions to acne medications, which is why all of our ingredients are 100% natural. If you’re concerned, we have the ingredients listed on each product. I recommend checking the ingredients before making a purchase to ensure that there is nothing in the product that you are sensitive to. If you do experience an adverse reaction or any irritation at all, discontinue use and consult your doctor as soon as possible.
Can I use your products for other skin conditions such as Eczema, Psoriasis, and Rosacea?
Absolutely! My products are formulated for all types of sensitive skin and can be used for more skin conditions than just acne. The organic oils that I use in my products are traditionally well known for having numerous therapeutic benefits for the skin. My products are antibacterial, anti-inflammatory, healing, and nourishing - perfect for any skin condition including eczema, psoriasis, and rosacea.
Are your products anti-aging?
Absolutely! Many of the organic oils in my products are known for having fantastic skin regenerating and rejuvenating properties. Turning back the clock on your skin is only one of the many benefits of my natural skincare products.